All you need to know

  • Your safety
  • All about your booking
  • Restaurant & Bar
  • Meetings & Events

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At sylc. the 3 G rule applies (short for German): everyone is more than welcome to stay at our place, who is vaccinated, recovered or tested - see you at the GOOD SIDE OF LIFE!

Hygiene measures FAQs
(Effective: September 2nd, 2021)

Your safety

Safety measures at sylc.

In order to guarantee a healthy & safe stay to all of our guests and our team, we are taking certain precautions. You can read more information about it here:

  • Please always maintain at least a 1,5 metre distance between yourself and others
  • Wearing a mask in public areas is mandatory
  • We disinfect our surfaces, devices & all public areas several times daily
  • Our team & you are washing their hands on a regular basis
  • At sylc. you are paying by EC card, credit card or Apple Pay
  • Please use our provided disinfectant at any time in order to follow a good hygiene

All about your booking

You are not really sure, if you are allowed to arrive due to the ongoing pandemic and are having some concerns about travelling to Hamburg at all? You have some questions about our vouchers or booking cancellations? At this point, you will find a summary of some information about the topic booking at sylc.:

I have already a reservation and I'm not sure, if I'm allowed to check-in:

Touristic travel is allowed again! At the check-in you need a rapid antigen test result which must not be older than 24 hours or a PCR test which must not be older than 48 hours. You can find more information about the travel regulations here: https://www.hamburg.de/faq-reisen/

I have a reservation but I am not sure if I should come. How does the hotel team take care of my health at sylc.?

Please be assured, that our top priority is to guarantee our guests as well as our team a healty and safe stay at our hotel. That's why we have taken several measures into action in order to let you feel comfortable during your stay with us no matter where you will spend your time at our campus. Here you will find all taken measures at a glance: Safety Measures at sylc.

I have received a voucher as replacement for my cancelled booking. How can I redeem my voucher?

First of all, we would like to thank you for accepting a voucher from us as a replacement for your actual booking and we are already looking forward to welcome you soon at our hotel. In order to redeem your voucher, please contact our team from reservation directly by using the following e-mail reservation@sylc.de or by calling the following phone number +49 (0)40 53 75 13 - 3120. Please prepare yourself to state us your arrival and departue date as well as your voucher number.

I would like to cancel my reservation. How do I do that:

Your cancellation options depend on your cancellation conditions and the booking method you have chosen. You can see your cancellation terms on your booking confirmation. Please cancel your room within the time periods indicated on it. If you have decided on a non-cancelable rate at the time of booking, please contact us at reservation@sylc.de.

We would also like to ask you to cancel your booking in the same way as you made your booking:

Bookings via our website: https://onepagebooking.com/sylc/modify-booking

Bookings via our reservation team: reservation@sylc.de | +49 (0)40 53 75 13 - 3120

If you made your reservation via booking.com, Expedia, a travel agency or any other booking platform, please contact these booking platforms directly as they are responsible for taking care of your cancellations.

Should you have any general questions about bookings at sylc. just let us know and call us directly by phone - we are always happy to help!

Restaurant & Bar

EATERY - Good Food Good Mood

Breakfast - Start your day right!

Our breakfast buffet is served from Monday - Friday, 06:30 am - 10:00 am and on the weekends from 7:00 am - 11:00 am. You can already add your breakfast option while booking your stay or add it to your stay at arrival. Please note, that wearing a mask is mandatory - except while sitting at the table. Please use the sanitizers at the entrance provided by us to disinfect your hands. We also have some gloves for you.

Due to the ongoing pandemic, we had to adjust our breakfast offering. Our team is wearing a mask and gloves the whole time and that's why you don't have to worry about the offered breakfast at all. Our tables at our breakfast areas are being cleaned several times a day and there is enough space for all.

Lunch - Enjoy a relaxed lunch date for TAKE AWAY!

Whether meat or veggie - there is something for everyone! From 12:00 to 14:00, you can just take your tray to the buffet and enjoy the food. And if you can’t make it in time for lunch, don’t worry! You’ll always find fresh sandwiches, salads and soups from the EATERY in our ALMOST EVERYTHING SHOP. Our hotel guests and external guests with a negative coronatest are allowed to eat in the restaurant. You can have a look at the current lunch offering here: https://www.sylc.de/gastronomie/eatery/. All safety meausres, that have been mentioned already, are also taken into action at lunch, of course.

LIBRARY Bar - your after worl living room!

Our LIBRARY Bar is opening it's doors every Friday and Saturday from 4pm until midnight. Have a look at our current bar menu in order to get a feeling of what you van expect visiting us at the bar: https://www.sylc.de/gastronomie/library-bar/

Meetings & Events

Can my business trip take place?

Yes, it can! We are already looking forward to welcoming you. If you don't have a room reservation yet, feel free to check out our website here or contact us directly at reservation@sylc.de as well as at
+49 (0)40 53 75 13 - 3120. To arrange corporate rates, we would be very happy to hear from you at sales@sylc.de.

Does the ongoing pandemic affect the availability of my company rate?

No! We look forward to your booking for the corporate rate at reservation@sylc.de or +49 (0)40 53 75 13 - 3120. If you have any questions about your corporate rate, we look forward to your inquiry using the following e-mail address: sales@sylc.de.

When can meetings & events be held?

As of June 11, events for up to 100 people indoors and up to 500 people outdoors are once again permitted, subject to compliance with applicable hygiene and distance regulations, but alcohol consumption is prohibited during events.

Are private parties allowed to take place at your place?

Since November 2, 2020, events that serve the purpose of entertainment are prohibited. All other private events are allowed subject to sanitation and spacing rules.

What safety precautions & hygiene concepts are implemented in the meeting areas?

  • A minimum distance between all participants is guaranteed
  • Masks are mandatory in all public areas of the hotel
  • Catering snacks will be provided directly by our team in the respective meeting room & consumed in the meeting room
  • Disinfectant is available in the entrance area and can also be provided in the respective meeting rooms upon request.
  • Our team wears a respiratory protection mask throughout & in the gastronomic area all our employees also wear gloves

For specific inquiries as well as follow-up questions, please do not hesitate to contact us at info@sylc.de.

Jetzt buchen & im zweiten Zuhause wohlfühlen!

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